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Services for automated terminals

Servicing an automated terminal involves a deeper level of interconnection and a stronger reliance on technology than at manually operated terminals. The ecosystem comprising different software and hardware solutions from many different parties creates the foundation for terminal automation. Everything needs to work seamlessly together and hardware and software can’t be separated from each other.

For running an efficient automated operation, it is crucial to have the right skills and people to understand the dependencies and logic of the ecosystem as well as the processes and tools for utilising the wealth of data generated by the software and equipment. Kalmar offers various types of services and expertise to help you plan, support, develop and improve your automated operation throughout the operational lifecycle.

Automation Software Updates

  • Quarterly new software versions with defect fixes, minor functionality enhancements, and compatibility updates
  • Defect correction services
  • Customer specific release test environments
  • Response to questions concerning the software

Automation Remote Support

  • 24/7/365 remote support to address any unplanned interruptions and incidents

On-site Automation Personnel Services

  • Tailored to the Customer’s needs depending on the level of support needed
  • Onsite at the Customer’s premises 
  • Site manager - single point of contact for the customer
  • Backed up by Automation Remote Support

Automation Software Deployment

  • Process Optimisation services
  • Emulation services
  • Automation Training
  • Tailored to the Customer’s needs
  • Customised Automation
  • Bespoke development can include automation software, hardware and/or services